Neutral ATM FAQ

Blockchain Basics

What is Bitcoin (BTC)?
Bitcoin is a digital currency allowing anyone to purchase goods and services, and send funds to friends and family without participating in the traditional banking system.  Bitcoin is uncorrelated to the Central Bank, and it is scarce.  It increases it’s scarcity every 4 years and by doing this it’s value increases year over year.
What is a Blockchain?
Blockchain is the underlying technology that powers Bitcoin and other cryptocurrencies. An international network of computers and nodes verifies transactions and stores data for each blockchain, making each one uncorrelated to Central Banks globally and free from the traditional banking system.
What is a Bitcoin Wallet?
A Bitcoin Wallet stores Bitcoin Addresses. Bitcoin Wallets can be online or offline products that can display your Bitcoin Address balances. Bitcoin Wallets can be paper, SMS, or .txt files that store Bitcoin Addresses.
What is a Bitcoin Address?
A Bitcoin Address consists of two 64-character strings of letters and numbers - the Private Key and the Public Key. On the Bitcoin Blockchain, every Bitcoin is tied to a Bitcoin Address like a bank account. The Public Key is similar to a bank account number, and acts as the destination for Bitcoin transactions; the Private Key is similar to a PIN number, and acts as a password to enable the spending of Bitcoins tied to the corresponding Public Key.
Where can I use Bitcoin?
The number of stores and websites that accept Bitcoin is increasing every day. has an interactive map that displays brick-and-mortar stores that accept Bitcoin. 

Where We Operate

Where does Neutral operate?

Neutral has Bitcoin ATMs in Sugarland, with Houston, Galveston following soon!
How to buy Bitcoin in Houston?
Find the most convenient Neutral ATM location in Houston using our Bitcoin ATM map to purchase Bitcoin with cash.

Transactions | Buying Bitcoin

How do I buy Bitcoins from a Neutral ATM?
  1. Indicate the amount of Bitcoin to buy.
  2. Scan your documentation and Bitcoin Address QR Code on the BTM. This tells the BTM where to send the Bitcoins. 
  3. Insert cash. 
  4. Transaction complete
Does Neutral ATMl accept credit cards?
Sorry, Neutral's Bitcoin ATMs only accept cash!
Do I need a Bitcoin Wallet to use a Neutral Bitcoin ATM?
If you do not have a Bitcoin Wallet, Neutral can provide you with a Bitcoin Address.
Do I have to buy at least one Bitcoin?
Not at all! Neutral's Bitcoin ATMs allow customers to purchase as little as $5 dollars worth of Bitcoins.

After Buying

How do I get a receipt?
If you entered a phone number, a transaction receipt will be sent to that number. For safekeeping, we always recommend that you take a picture of the receipt shown on the screen just to be sure!
What happens if I scanned the wrong QR code?
Unfortunately, transactions on Neutral Bitcoin ATMs are irreversible since they are transactions made on the Bitcoin Network.
The Bitcoins aren't showing up on my wallet - what's going on?
Although Neutral's wallet verifies transactions instantly, there may be instances when the Bitcoin Network is congested, and delay your transaction's confirmation. Certain Bitcoin Wallets confirm transactions only after a set number of subsequent transactions have been on the Bitcoin Blockchain, and takes longer to display your new balance.

If you have any questions about your transaction, please let us know at